I want to thank you for the work you went to on my behalf. The wheelchair was a great blessing. I really would not have arrived on time without it in Singapore. The assistance was superb. They told me they were holding the flight for me. I breathed a sigh of relief when I made the connection to HK. last person on! In HK the long walk to immigration, waiting, and then getting luggage would have been impossible for me. Great foresight on your part. Great appreciation.

I just wanted to say a big thank you. You did a great job especially given the last minute nature. You were so friendly and calm while we were trying to finalize everything. That made the experience very stress-free for me.

The Monumental was FANTASTIC - had amazing service and I had one of the best massages of my life there The Quinta de Pacha was pretty but service was so so - they were too busy and the staff couldn’t handle the volume. The pool was way too small and the AC was not enough so better to just go there for wine tasting. The worst thing is they charged for drinking water The Tivoli is solid - they were also a bit busy and slightly slow but they are very responsive As for restaurants and experience, the Cozinas de Flores was a little pretentious. The cooking class in Porto and the Chef in particular was very cool and fun. We skipped the Six Senses restaurant and went to Castas e Pratos in town instead and that was very good. The wine tastings were all great and the hiking would have been great - very sad we cut it short but I’m glad we didn’t do the full hike because it was too hot to go In Lisbon, the 100 Maneiros restaurant was really great, and exceeded my expectations and the kids love the guide here, Jorge Oliviera. In Cascais, we ate at a restaurant called O Peacador just off the water front and that was great. The resort in Algarve was great, really beautiful scenery and service was good. You need a car to get in and out do the resort and the restaurants on premises were very nice. Both the restaurants outside the resort were nice but probably not worth the effort to get outside unless it happened to be along the way. The boat experience was fun but very exposed so would recommend maybe a little bigger boat next time so passengers get more shade and protection (will send you a video separately).

Thank you Charlotte Travel for organizing my family trip! Everything went smoothly and your service was excellent. Definitely booking with you guys again!

Charlotte Travel handles all of my family's travel needs in a professional and timely manner. I would highly recommend Charlotte Travel to anyone who wants a travel agent who anticipates their clients' needs.